Terms and Conditions

In these terms and conditions, the following definitions apply:

Cooling-off period

the period during which the consumer may exercise their right of withdrawal;

Consumer

the natural person who is not acting in the course of a profession or business and enters into a distance contract with the company; Day: calendar day;

Duration transaction

a distance contract relating to a series of products and/or services, the delivery and/or supply obligations of which are spread over time;

Durable medium

any medium that enables the consumer or entrepreneur to store information addressed to them personally in a way that allows future consultation and reproduction of the stored information without alteration.

Right of withdrawal

the consumer's right to withdraw from the distance contract during the cooling-off period;
Company: the natural or legal person that offers products and/or services to consumers at a distance;

Distance contract

a contract in which, within the framework of a system organized by the company for the distance sale of products and/or services, exclusively one or more distance communication techniques are used up to and including the conclusion of the contract;

The company Pet Shop Het Vachtje, located at Haarlemmerstraat 97, 1013 KD Amsterdam and reachable by telephone on 0203413363 or via the email address info@hetvachtje.nl, is registered with the Chamber of Commerce under number 68773773 and has VAT identification number NL002102241B45.

These general terms and conditions apply to any offer made by the company and to any distance contract between an entrepreneur and a consumer.

Before the distance contract is concluded, the text of these general terms and conditions shall be made available to the consumer in electronic form. If this is not reasonably possible, the consumer shall be informed before the distance contract is concluded that the general terms and conditions are available at the company and shall be sent to the consumer free of charge as soon as possible upon request.

If the distance contract is concluded electronically, the text of these general terms and conditions may, notwithstanding the previous paragraph and before the distance contract is concluded, be made available to the consumer by electronic means in such a way that the consumer can easily store it on a durable medium. If this is not reasonably possible, the consumer shall be informed before the distance contract is concluded where the general terms and conditions can be accessed by electronic means and that they shall be sent to the consumer free of charge by electronic means or otherwise upon request.

If an offer has a limited validity period or is subject to conditions, this shall be expressly stated in the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to make an informed assessment of the offer. If the company uses images, these shall be a faithful representation of the products and/or services offered. Obvious misunderstandings or obvious errors in the offer shall not bind the company.

Every offer contains such information that it is clear to the consumer what their rights and obligations are upon acceptance of the offer. This includes in particular:

• the price including taxes;
• any delivery costs;
• the manner in which the contract will be concluded and the actions required for this;
• the method of payment, delivery and performance of the contract;
• the period for acceptance of the offer, or the period during which the company guarantees the price;
• the minimum duration of the distance contract in the event of a duration transaction.

Subject to the provisions of paragraph 4, the contract is concluded at the moment the consumer accepts the offer and complies with the conditions attached thereto.

If the consumer has accepted the offer by electronic means, the company shall immediately confirm receipt of the acceptance by electronic means.

If the contract is concluded electronically, the company shall take appropriate technical and organizational measures to secure the electronic transmission of data and shall ensure a secure web environment. If the consumer can pay electronically, the company shall take appropriate security measures to that effect.

The company may, within legal limits, ascertain whether the consumer is able to fulfill their payment obligations, as well as all facts and factors relevant to responsibly entering into the distance contract. If, on the basis of this assessment, the company has good grounds not to enter into the contract, it is entitled to refuse an order or request with reasons, or to attach special conditions to its performance.

When purchasing products, the consumer has the option to rescind the contract without stating reasons within 14 days. This cooling-off period begins on the day after the consumer or a representative designated in advance by the consumer and notified to the company receives the product.

During the cooling-off period, the consumer shall handle the product and its packaging with care. They shall only unpack the product to the extent necessary to assess whether they wish to keep it. If they exercise their right of withdrawal, they shall return the product to the company with all supplied accessories and, if reasonably possible, in its original condition and packaging, in accordance with the reasonable and clear instructions provided by the company. For pet food, only unopened food packaging may be returned. Use the return form if you wish to return products.

If the consumer exercises their right of withdrawal, the return costs shall be borne by them.

If the consumer has paid an amount, the company shall refund this amount as soon as possible, but no later than 14 days after the return or withdrawal.

The company may exclude the consumer's right of withdrawal for the following products:

• a. those made to the consumer's specifications by the company;
• b. those that are clearly personal in nature;
• c. those that cannot be returned due to their nature;
• d. those that can deteriorate or become obsolete quickly;
• e. those whose price is subject to fluctuations in financial markets over which the company has no control;
• f. loose newspapers and magazines;
• g. audio and video recordings and computer software whose seal has been broken by the consumer.

During the validity period stated in the offer, the prices of the products and/or services offered shall not be increased, except for price changes resulting from changes in VAT rates.

Notwithstanding the previous paragraph, the company may offer products or services with variable prices if their prices are subject to fluctuations in financial markets over which the company has no control.

Price increases within 3 months after the conclusion of the contract are only permitted if they result from statutory regulations or provisions.

The prices stated in the offer of products or services include VAT and exclude other government levies and shipping costs.

All prices in our offer are subject to human error when posted on the website. The company is not bound by the prices listed on the website in the event of technical errors or malfunctions either.

The company warrants that the products and/or services comply with the contract, the specifications stated in the offer, the reasonable requirements of fitness for purpose and/or usability, and the statutory provisions and/or government regulations in force on the date the contract is concluded. If agreed, the company also warrants that the product is suitable for use other than normal use.

Only if the warranty obligations for the products and/or services supplied by the company have not been assumed by third parties, such as manufacturers, may the consumer make a claim against the company, provided that the damage suffered by the consumer is directly and exclusively the result of the company's fault. The company cannot be held liable by the consumer for damage of any kind suffered by anyone whatsoever arising from or related to products supplied by the company but manufactured by third parties, although the company will provide the consumer with such information as may be necessary to seek recourse against that third party. The company's total liability shall never exceed the invoice value of the products concerned for which the compensation is claimed.

The company shall exercise the utmost care when receiving and performing orders for products and when assessing requests for the provision of services.

Despite the care taken by the company, it may happen that the consumer receives the wrong product. The consumer must therefore always check upon receipt whether the correct products have been received. This must be done before opening the packaging. The responsibility for opening packaging and using products always lies with the consumer. This also applies to the misuse of a product. Unfortunately, opened packaging cannot be accepted back.

The place of delivery is the address provided by the consumer to the company.

Subject to what is stated about this in article 4 of these general terms and conditions, the company shall perform accepted orders with due speed, but no later than 14 days, unless a longer delivery period has been agreed. If delivery is delayed, or if an order cannot be performed or can only be partially performed, the consumer shall be informed of this no later than 14 days after placing the order. In that case, the consumer has the right to rescind the contract free of charge and is entitled to any damages.

In the event of rescission in accordance with the previous paragraph, the company shall refund the amount paid by the consumer as soon as possible, but no later than 14 days after rescission.

If delivery of an ordered product proves impossible, the company shall make every effort to make a replacement item available. No later than at delivery, it shall be clearly and comprehensibly stated that a replacement item is being delivered. The right of withdrawal cannot be excluded for replacement items. In that case, the costs of any return shipment shall be borne by the company.

The risk of damage and/or loss of products rests with the company until delivery to the consumer or a representative designated in advance and notified to the company, unless expressly agreed otherwise. The delivery times stated on the website and in correspondence are intended as an indication and not as a binding deadline. Hetvachtje.nl is never liable for damage resulting from exceeded delivery times. Delivery to post boxes is not possible. Unfortunately, it is not possible to physically collect or return your package.

Unless otherwise agreed, the amounts owed by the consumer must be paid within 14 days after the start of the cooling-off period as referred to in article 6 paragraph 1.

If advance payment is required, the consumer cannot exercise any right regarding the performance of the relevant order or service(s) before the required advance payment has been made.

The consumer has the obligation to immediately report any inaccuracies in the payment details provided or stated to the company.

In the event of non-payment by the consumer, the company has the right, subject to statutory limitations, to charge the reasonable costs previously made known to the consumer.

Complaints about the performance of the contract must be submitted to the company within a reasonable time, fully and clearly described, after the consumer has discovered the defects.

Complaints submitted to the company are generally answered within 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the company will respond within 14 days with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed response.

If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure.

Dutch law exclusively applies to agreements between the company and the consumer to which these general terms and conditions apply.

Hetvachtje.nl respects the privacy of all users of its website and ensures that the personal information you provide to us is treated confidentially. We use your data to process orders as quickly and easily as possible. We use emails to provide you with promotions and attractive offers related to the products you have ordered. You can unsubscribe at any time via the link at the bottom of each email. If you do not wish to receive emails in advance, you can send an email to info@hetvachtje.nl. We will then ensure that you do not receive any emails. Otherwise, we will only use this data with your permission. Hetvachtje.nl will not sell your personal data to third parties and will only make it available to those third parties involved in fulfilling your order. You can find more information about our privacy policy here.