Terms and Conditions
Pet shop & Dog Boutique Het Vachtje - webshop hetvachtje.nl
Table of contents:
Article 1 – Definitions
Article 2 – Identity of the company
Article 3 – Applicability
Article 4 – The offer
Article 5 – The agreement
Article 6 – Right of withdrawal
Article 7 – Costs in case of withdrawal
Article 8 – Exclusion of right of withdrawal
Article 9 – The price
Article 10 – Conformity and warranty
Article 11 – Delivery and execution
Article 12 – Payment
Article 13 – Complaints procedure
Article 14 – Disputes
Article 15 – Privacy policy
In these conditions the following definitions apply:
Reflection period : the period within which the consumer can exercise his right of withdrawal;
Consumer : the natural person who does not act in the exercise of a profession or business and who enters into a distance contract with the company; Day: calendar day;
Duration transaction : a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;
Durable data carrier : any means that enables the consumer or entrepreneur to store information that is addressed to him personally in a way that allows future consultation and unchanged reproduction of the stored information.
Right of withdrawal : the option for the consumer to cancel the distance contract within the cooling-off period;
Company: the natural or legal person that offers products and/or services remotely to consumers;
Distance agreement : an agreement in which, within the framework of a system organized by the company for the distance sale of products and/or services, exclusive use is made of one or more techniques for distance communication up to and including the conclusion of the agreement;
Article 2 - Identity of the company
The company Dierenwinkel Het Vachtje located at Haarlemmerstraat 97, 1013 KD Amsterdam and can be reached under telephone number 0203413363 or via the email address info@hetvachtje.nl is registered with the Chamber of Commerce under number 68773773 and has the VAT identification number NL002102241B45.
Article 3 - Applicability
These general terms and conditions apply to every offer from the company and to every distance contract between entrepreneur and consumer.
Before the distance contract is concluded, the text of these general terms and conditions will be made available digitally to the consumer. If this is not reasonably possible, before the distance contract is concluded, it will be indicated that the general terms and conditions can be viewed at the company and they will be sent free of charge as soon as possible at the request of the consumer.
If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available to the consumer electronically in such a way that it can be read by the consumer. can be easily stored on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be viewed electronically and that they will be sent free of charge electronically or otherwise at the request of the consumer.
Article 4 - The offer
If an offer has a limited period of validity or is made subject to conditions, this will be expressly stated in the offer.
The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable a good assessment of the offer by the consumer. If the company uses images, these are a true representation of the products and/or services offered. Obvious mistakes or errors in the offer do not bind the company.
Each offer contains such information that it is clear to the consumer what the rights and obligations are associated with accepting the offer. This concerns in particular:
the price including taxes;
the possible costs of delivery;
the manner in which the agreement will be concluded and what actions are required for this;
the method of payment, delivery and execution of the agreement;
the period for acceptance of the offer, or the period within which the company guarantees the price;
the minimum duration of the distance contract in the case of a long-term transaction.
Article 5 - The agreement
The agreement is concluded, subject to the provisions of paragraph 4, at the moment of acceptance by the consumer of the offer and compliance with the conditions set.
If the consumer has accepted the offer electronically, the company will immediately confirm receipt of acceptance of the offer electronically.
If the agreement is concluded electronically, the company will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the company will take appropriate security measures.
The company can - within legal frameworks - inform itself whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, based on this investigation, the company has good reasons not to enter into the agreement, it is entitled to refuse an order or request with reasons or to attach special conditions to the execution.
Article 6 - Right of withdrawal
When purchasing products, the consumer has the option to terminate the agreement without giving reasons within 14 days. This reflection period commences on the day after receipt of the product by the consumer or a representative designated in advance by the consumer and made known to the company.
During the cooling-off period, the consumer will handle the product and packaging with care. He will only unpack the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product to the company with all accessories supplied and - if reasonably possible - in the original condition and packaging, in accordance with the reasonable and clear instructions provided by the company. For animal feed, only unopened feed packages can be routed. Use the returns form if you want to return products.
Article 7 - Costs in case of withdrawal
If the consumer exercises his right of withdrawal, the costs of return will be borne by him.
If the consumer has paid an amount, the company will refund this amount as soon as possible, but no later than 14 days after the return or cancellation.
Article 8 - Exclusion of right of withdrawal
The company may exclude the consumer's right of withdrawal for the following products:
a. that have been created by the company in accordance with the consumer's specifications;
b. that are clearly personal in nature;
c. which by their nature cannot be returned;
d. that can spoil or age quickly;
e. the price of which is subject to fluctuations in the financial market over which the company has no influence;
f. for individual newspapers and magazines;
g. for audio and video recordings and computer software of which the consumer has broken the seal.
Article 9 - The price
During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes as a result of changes in VAT rates.
Notwithstanding the previous paragraph, the company may offer products or services with variable prices, the prices of which are subject to fluctuations in the financial market and over which the company has no influence.
Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of legal regulations or provisions.
The prices stated in the offer of products or services include VAT and exclude other government levies and exclude shipping costs.
All prices in our offer are subject to human error when placing them on the website. Even in the event of technical errors or malfunctions, the company is not bound by the prices stated on the website.
Article 10 - Conformity and Warranty
The company guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and the legal provisions existing on the date of the conclusion of the agreement and /or government regulations. If agreed, the company also guarantees that the product is suitable for other than normal use.
Only if the warranty obligations with regard to the products and/or services supplied by the company have not been assumed by third parties, such as manufacturers, can the consumer assert claims against the company, provided that the damage suffered by the consumer is directly and exclusively the result is the company's fault. The company cannot in any way be held liable by the consumer for damage of any nature whatsoever and suffered by anyone, arising from or in connection with products supplied by the company but manufactured by third parties, albeit that the company If possible, the consumer will provide the necessary information to seek redress from that third party. The total liability of the company will never exceed the invoice value of the delivered products in respect of which compensation is claimed.
Article 11 - Delivery and execution
The company will exercise the utmost care when receiving and executing orders for products and when assessing applications for the provision of services.
Despite the care that the company takes, it may happen that the consumer receives the wrong product. The consumer must therefore always check upon receipt whether the correct products have been received. This must be done before opening the package. The responsibility for opening packages and using products always lies with the consumer. This also applies to incorrect use of a product. Unfortunately, packages that have already been opened cannot be returned.
The place of delivery is the address that the consumer has provided to the company.
Taking into account what is stated in Article 4 of these general terms and conditions, the company will execute accepted orders expeditiously, but no later than within 14 days, unless a longer delivery period has been agreed. If delivery is delayed, or if an order cannot be fulfilled or can only be partially fulfilled, the consumer will be notified of this no later than 14 days after he has placed the order. In that case, the consumer has the right to terminate the agreement without costs and is entitled to any compensation.
In the event of dissolution in accordance with the previous paragraph, the company will refund the amount paid by the consumer as soon as possible, but no later than within 14 days after dissolution.
If delivery of an ordered product proves impossible, the company will make every effort to make a replacement item available. No later than upon delivery, it will be stated in a clear and understandable manner that a replacement item will be delivered. For replacement items right of withdrawal can not be excluded. In that case, the costs of any return shipment will be borne by the company.
The risk of damage and/or loss of products rests with the company until the moment of delivery to the consumer or a representative designated in advance and made known to the company, unless expressly agreed otherwise. The delivery times stated on the website and in the correspondence are indicative and not a deadline. Brekz.nl is never liable for damage resulting from exceeding delivery times. Deliveries cannot be made to PO boxes. Unfortunately, it is not possible to physically collect or return your package.
Article 12 - Payment
Unless otherwise agreed, the amounts owed by the consumer must be paid within 14 days after the start of the cooling-off period as referred to in Article 6, paragraph 1.
If advance payment has been stipulated, the consumer cannot assert any rights regarding the execution of the relevant order or service(s) before the agreed advance payment has been made.
The consumer has the obligation to immediately report any inaccuracies in payment details provided or stated to the company.
In the event of non-payment by the consumer, the company has the right, subject to legal restrictions, to charge the reasonable costs communicated to the consumer in advance.
Article 13 - Complaints procedure
Complaints about the execution of the agreement must be submitted to the company within a reasonable time, fully and clearly described, after the consumer has discovered the defects.
Complaints submitted to the company will generally be answered within 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the company will respond within 14 days with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed answer.
If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute settlement procedure.
Article 14 - Disputes
Agreements between the company and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law.
Article 15 - Privacy policy
Hetvachtje.nl respects the privacy of all users of its website and ensures that the personal information you provide to us is treated confidentially. We use your information to process orders as quickly and easily as possible. We use emails to provide you with promotions and attractive offers related to the products you have ordered. You can always unsubscribe from this via the link at the bottom of each email. If you do not want to receive the emails in advance, you can send an email to info@hetvachtje.nl. We will then ensure that you do not receive any emails. For the rest, we will only use this data with your permission. Hetvachtje.nl will not sell your personal information to third parties and will only make it available to those third parties involved in processing your order. Here you will find more information about our privacy policy.