Returns
You have 14 days after receiving your order to return your online purchase, without giving a reason. This page explains how to do that, what the exceptions are, and where to send your return.
The statutory right of withdrawal for online purchases is set out in Dutch and EU consumer law. We follow these rules and are happy to help if you are not sure whether your order qualifies for return.
Cancelling an order
Cancel before shipping
Want to cancel your order? Let us know as soon as possible at info@hetvachtje.nl. If your order has not been dispatched yet, we will cancel it in full and refund the full amount.
Returning your order within 14 days
Your right of withdrawal
You have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. The 14-day period starts on the day after you receive the product.
If your order contains multiple items delivered separately, the period starts the day after you receive the last item.
How to return
Notify us
Send an email to info@hetvachtje.nl within 14 days of receipt. Let us know whether you want a refund or a replacement.
Send it back
After notifying us, you have a further 14 days to actually return the item. Send the parcel with track & trace so you can prove it was shipped.
Get your refund
Within 14 days after we receive your return, we refund the full purchase price including the original shipping costs.
Wrong or damaged item
Something not right?
Did you receive the wrong item or did your order arrive damaged? Email us as soon as possible, and in any case within 14 days of receipt, at info@hetvachtje.nl. Please include a photo of the issue and your order number. We will find a suitable solution: replacement or refund. In this case we cover the return shipping costs.
Conditions and costs
Good to know
The full purchase price including the original shipping cost is refunded, provided the item is in good condition. The cost of returning the item is at your expense, except when the item was wrong or damaged.
You may unpack and inspect the product as you would in a shop. If the product has been used beyond normal inspection, we may charge a depreciation fee.
When does the right of withdrawal not apply?
The right of withdrawal does not apply to certain product categories. For our shop these are the relevant exceptions:
- Food, treats and other perishable products that cannot be returned for hygiene reasons.
- Food, supplements or hygiene products with broken or opened seals.
- Custom-made or personalised products (such as engraved collars).
- Live food and live animals.
Return address
Send your return to
1013 KD Amsterdam
The Netherlands
Please include your order number on or in the package. Send the parcel with track & trace so the shipment is traceable.
Have a question about a return, or unsure whether your situation qualifies? We are happy to think along with you.
You have 14 days after receiving your order to return your online purchase, without giving a reason. This page explains how to do that, which exceptions apply, and where to send your return.
The statutory right of withdrawal for online purchases is set out in Dutch and EU consumer law. We follow these rules and are happy to help if you are not sure whether your order qualifies for return.
Cancelling an order
Cancel before shipping
Want to cancel your order? Let us know as soon as possible at info@hetvachtje.nl. If your order has not been dispatched yet, we will cancel it in full and refund the full amount.
Returning your order within 14 days
Your right of withdrawal
You have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. The 14-day period starts on the day after you receive the product.
If your order contains multiple items delivered separately, the period starts the day after you receive the last item.
How to return
Notify us
Send an email to info@hetvachtje.nl within 14 days of receipt. Let us know whether you want a refund or a replacement.
Send it back
After notifying us, you have a further 14 days to actually return the item. Send the parcel with track & trace so you can prove it was shipped.
Get your refund
Within 14 days after we receive your return, we refund the full purchase price including the original shipping costs.
Wrong or damaged item
Something not right?
Did you receive the wrong item or did your order arrive damaged? Email us as soon as possible, and in any case within 14 days of receipt, at info@hetvachtje.nl. Please include a photo of the issue and your order number. We will find a suitable solution: replacement or refund. In this case we cover the return shipping costs.
Conditions and costs
Good to know
The full purchase price including the original shipping cost is refunded, provided the item is in good condition. The cost of returning the item is at your expense, except when the item was wrong or damaged.
You may unpack and inspect the product as you would in a shop. If the product has been used beyond normal inspection, we may charge a depreciation fee.
When does the right of withdrawal not apply?
The right of withdrawal does not apply to certain product categories. For our shop these are the relevant exceptions:
- Food, treats and other perishable products that cannot be returned for hygiene reasons.
- Food, supplements or hygiene products with broken or opened seals.
- Custom-made or personalised products (such as engraved collars).
- Live food and live animals.
Return address
Send your return to
1013 KD Amsterdam
The Netherlands
Please include your order number on or in the package. Send the parcel with track & trace so the shipment is traceable.
Have a question about a return, or unsure whether your situation qualifies? We are happy to think along with you.